Service terms

These terms explain the main conditions for CrownLab LDN's pre-launch cap cleaning and restoration service.

Assessment before acceptance

Caps are assessed from photographs and, where necessary, in person before work is confirmed. We may decline caps that are unusually delicate, high-value, damaged, colour-unstable or made from materials that are outside the launch process.

Results

Cleaning can improve appearance, odour and shape, but no specific stain-removal or restoration result is guaranteed. Existing fading, wear, adhesive failure, cracking, weakened stitching or hidden damage may limit the achievable result.

Reshaping

Reshaping is carried out only where the material and construction appear suitable. Some deformation, brim damage or structural wear may not be fully reversible.

Prices and extra costs

Prices shown on the website apply to the stated service. Collection, return delivery, postage, specialist treatment or unusually extensive work may be quoted separately before the service is agreed.

Launch offer

The first five launch customers may receive one suitable standard cap clean free, subject to assessment and availability. The following ten launch customers may receive the advertised 50% introductory pricing. One launch allocation applies per customer unless CrownLab LDN agrees otherwise. Specialist materials or extensive restoration may be excluded from promotional pricing.

Collection, drop-off and post-in

Collection and drop-off are by arrangement. For postal jobs, sending instructions should be confirmed before dispatch. Customers should package caps securely and use an appropriate delivery method.

Photography

Condition photographs may be taken before and after cleaning for service records. Marketing use of a customer's cap images will be handled separately and, where appropriate, with permission.

Your statutory rights

Nothing in these terms is intended to remove rights that cannot lawfully be excluded under applicable consumer law.